Frequently asked questions
Do you offer free shipping?
Yes! We proudly offer Free Shipping Worldwide on all orders. No minimum purchase required.
How long does shipping take?
Our standard delivery time is 7–15 business days, depending on your location. Once your order is shipped, you’ll receive a tracking number via email.
What is your return policy?
We offer a 7-day return policy from the date your order is delivered. Products must be unused, in original packaging, and in sellable condition. Please contact us before returning any item.
How can I contact customer support?
You can reach us anytime at nainsbrandedstudio@gmail.com or through our Contact Us page. Our team replies within 24 hours on business days.
What if I receive a damaged or wrong item?
We’re sorry! If you receive a damaged or incorrect item, please email us within 48 hours of delivery with clear photos. We’ll arrange a free replacement or refund promptly.